TERMS & CONDITIONS

Welcome to Wild Horse Mountain Farms website! We are a family farm committed to sustainable farming and raising animals in a humane and natural environment. We offer quality free-range meats - beef, chicken, pork, lamb - directly to families, so you can know your farmer and trust where your food is coming from. We take pride in providing our customers with quality meat that they can feel good about putting on their table.

By placing an order with us, you agree to our terms and conditions. Please read them carefully before making a purchase. If you have any questions or concerns, please do not hesitate to contact us.

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Terms & Conditions:

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Please be sure you have ready details on the product you're ordering and availability, as well as our Delivery location thoroughly before making a purchase. If you have any questions or concerns, please do not hesitate to contact us.

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-All communication is done via email/message, or text. Requests by phone will generally not be processed.

 

-After submitting an order form with us your order will be processed directly. Please ensure you include your location for nearest delivery. Please allow up to 3 business days for us to reach out to you personally, via email or text, with further information (may be longer over holidays). We will be in touch in the following week or so, with the options of ready date of your order, nearest delivery meeting location/or timeline for farm pick up. Delivery timeline is based on your location, size of order, and availability.

(Please have patience, as every aspect of the ranch, including animal care & handling, orders, communication, deliveries, in additional to caring for young children, are handled by one sole person :)

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- Deliveries of orders happen at set times and locations (not to personal addresses - though may be considered for a fee, if requested), which customers must be flexible with. 

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-Pick up of product from the ranch is by appointment only. 

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Deposits:

- Products that require a deposit must be paid in order to confirm your order. If meeting us at a scheduled delivery location, deposits will not be refunded for no-shows, as we do not have the ability to store your order afterwards on delivery day.